Open letter to Caribbean Airlines CEO

first_imgDear Editor,My complaint is in regard to the mistreatment I received from a crew member – Gaye Finch, on December 17, 2018.Because of my recent surgery, I was taken in a wheelchair to the door of the aircraft. I politely requested help with my carry-on luggage. Ms Finch refused, and explained that they are not allowed to put baggage for passengers to be stored above. I explained that the only help I needed was to wheel my carry-on luggage to my seat; I did not need for her to hoist it as I was going to ask a fellow-passenger to do so. She insisted that there is no way she or her crew could do that (taking the carry-on baggage to my seat area). I explained that I had had surgery, and the doctor underscored the importance of not handling any weight or pulling or pushing any object that might cause internal bleeding. She was laughing – almost in a belligerent expression. I wanted a record of this incident and therefore took a few photos (of her laughing).I was left alone to fend for myself as Ms Finch was unmovable in her resolve not to help. I therefore struggled and pulled my carry-on baggage.After the plane arrived in Port of Spain, I approached her for an explanation as to why she did not help me. She was repeating the same information (that she and the other crew were not allowed to put passengers’ baggage in the storage section above). I was recording this conversation and she got angry. She said that no photos or videos are allowed in the plane. (I’ve seen several videos of mishandlings in the plane; all one has to do is to check out these goings-on on YouTube.) She then called security on me.As we were speaking, I saw one of the crew who emerged from the cockpit. His name was Sheldon Rampersaud and he informed me that he was an assistant to the captain. I explained the incident (in Toronto), and he suggested that I write a complaint – which I am doing right now.After my conversation with Mr Rampersaud, a security supervisor, Mr Kenrick Dass, had a chat with me. He asked me to tell my side of the story (after he had spoken with Ms Finch), which I did. He apologised for the unfortunate experience but demanded that I delete all the photos and videos that I took of my conversation with Ms Finch.I have heard of the disdainful treatment Caribbean Airlines employees give to passengers, but this is the first time I experienced this with CAL.I would appreciate it if an inquiry would be made into this incident. I would be glad to meet with a senior representative of CAL to discuss the matter.Yours truly,Dr Devanand Bhagwanlast_img read more

Real Madrid end US tour with 2-1 win over Roma

first_img0Shares0000Real Madrid is hoping Gareth Bale (C) is ready to fully evolve into the player they signed for a world record fee in 2013 © AFP / EDUARDO MUNOZ ALVAREZLOS ANGELES, United States, Aug 8 – Gareth Bale is serving notice that he is ready to shine without Cristiano Ronaldo, factoring in both goals as Real Madrid wrapped up their US tour with a 2-1 win over Roma on Tuesday.Bale and Marco Asensio scored for Real Madrid who put on a strong performance especially in the first half of the International Champions Cup friendly at MetLife Stadium in New Jersey. Real Madrid is hoping Bale is ready to fully evolve into the player they signed for a world record fee in 2013.The 33-year-old Ronaldo ended a nine-year spell at Real Madrid by recently signing with Italian champions Juventus.“We’re scoring goals and we’re winning matches, so we’re doing well,” Bale said. “We have to keep improving and we’re really looking forward to starting the new season.”Asensio, with his third goal of the preseason, opened the scoring just two minutes into the contest. Bale delivered a brilliant pass to the foot of Asensio and he found the back of the net.Real Madrid struck again in the 15th minute as Bale would score this time, taking an equally superb pass from Dani Carvajal. Bale walked in and beat goalkeeper Robin Olsen to make it 2-0.Real Madrid wasn’t nearly as dominant in the second half as most of their starting squad was subbed off.Kevin Strootman made it interesting by scoring in the 83rd minute for Roma.Strootman was left wide open off a throw-in and headed pass and all he had to do was hammer it past the startled Real Madrid goalkeeper.0Shares0000(Visited 1 times, 1 visits today)last_img read more

White night not enough to save USC

first_img AD Quality Auto 360p 720p 1080p Top articles1/5READ MORECoach Doc Rivers a “fan” from way back of Jazz’s Jordan Clarkson White lingered on the field long after an MVP-type performance in which he scored three touchdowns and ran for 124 yards on 20 carries. He soaked in the atmosphere of what could’ve been his final game with family and friends. White, a junior, will take about a week to decide if he’s turning pro but it will take a lot longer to erase that fourth-and-2. “I’ve got some thinking to do,” White said. “I have to talk things over with my family. I don’t want to bail out but there’s a lot of money there and NFL dreams out there. It’s a big decision. I’ll lean on some people, but ultimately I’ll go with my heart. I don’t think my heart will let me down.” White didn’t let USC down and athletic director Mike Garrett made sure to let White know as much. As White tried to hold back tears, Garrett told him: “You were a monster out there. Don’t get down. What you showed is all you need to show.” Like that play when White ran down the sideline and stiff-armed Michael Huff in the second quarter. He shoved him backward by the face mask and tossed him to the ground and was tackled at Texas’ 3. He scored on the next play to give USC a 17-16 lead. He gave USC a 24-23 lead just before halftime with a 12-yard score and high-stepped his way into the end zone. Texas and the rest of the free world was preoccupied with finding a way to contain Reggie Bush, who ran for a 26-yard score and 82 yards on 13 carries. White and Bush have been such a potent combination. Well-known as “Thunder and Lightning”, the duo set a combined record for 99 career touchdowns, eclipsing the previous mark set by Army’s Doc Blanchard and Glenn Davis, who combined for 97 career touchdowns from 1943-46. This time, the combination wasn’t bigger than Texas. White was tackled for a 1-yard gain and USC turned the ball over on downs to Texas. The Longhorns then turned it over to Vince Young and Texas won a thrilling national championship, 41-38. Pete Carroll momentarily hid the tears in LenDale White’s eyes with an emotional embrace. Carroll leaned on White for several seconds, much like he leaned on him in the Rose Bowl. White’s power game worked like magic against Texas. But on fourth-and-2 and needing only a first down to ice the game, Carroll went for it and put the game in the hands the offensive line and White. center_img A two-headed monster, indeed. Texas couldn’t stop White, but USC couldn’t stop Young, either. And that’s why the loss was so hard to fathom. In White’s career at USC, he’s 37-2. Winning became a habit. Losing wasn’t. “I haven’t lost in a long time,” White said. “But it’s easy for me to walk around with my head up high.” He just might not be doing it around the USC campus next year. Jill Painter, (818) 713-3615 160Want local news?Sign up for the Localist and stay informed Something went wrong. Please try again.subscribeCongratulations! You’re all set!last_img read more