Last night, Widespread Panic continued their run of the Northeast with a performance at The Mann Center for the Performing Arts in Philadelphia, PA. After wrapping up two classic shows at the new venue in Coney Island, NY, anticipation was high for this late-summer Sunday performance.Fortunately, Panic brought the heat all night, opening with a cover of Neil Young’s “Walk On,” before a great series of prized originals spanned the entire first set. The band ultimately closed out set one with a rendition of Buffalo Springfield’s classic “For What It’s Worth,” which you can watch below.Watch Widespread Panic’s take on “For What It’s Worth” below, courtesy of Bill Cochran.Set two opened with the classic Bob Dylan song “A Hard Rain’s A-Gonna Fall” and featured “You Should Be Glad” and The Meters’ “It Ain’t No Use.” The band even welcomed some guests during the “Drums” segment that followed “Impossible,” as Sikiru Adepoju and Richie Shakin’ Nagan accentuated the jam with unique percussion instruments. Finally it was “Saint Ex,” “Proving Ground,” and “Action Man” that closed out the second set. “May Your Glass Be Filled” and “Postcard” served as a two-song encore, leaving Panic fans smiling after a great showing at the Mann.Check out the full PanicStream.com setlist, which can be seen below.Setlist: Widespread Panic at The Mann Center for the Performing Arts, Philadelphia, PA – 9/11/16Set 1: Walk On, Makes Sense To Me, This Part of Town, Glory, Visiting Day, Old Neighborhood, The Last Straw > Big Wooly Mammoth > For What It’s Worth (66 mins)Set 2: A Hard Rain’s A-Gonna Fall, You Should Be Glad, It Ain’t No Use > Blight, Impossible > Drums* > Drums & Bass* > Saint Ex, Proving Ground, Action Man (89 mins)Encore: May Your Glass Be Filled, Postcard (11 mins)Notes: * w/ Sikiru Adepoju on Talking Drum; Richie Shakin’ Nagan on Shakers
15SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Chris Hall Chris Hall is very fond of the Internet and enjoys all aspects of digital marketing. He leads the inbound marketing and customer development efforts at Onovative, a company that believes … Web: www.onovativebanking.com Details One of the best ways to grow faster is to slow the rate at which you’re losing members, or slow your product churn. Churn is the percentage of members who leave a product or service over a given period of time. The end result is a percentage, so a low number is better. 100% churn would mean that you’re losing 100% of your members from a given product or service in a given timeframe. And that would be bad.Here is how to calculate basic churn at the product level for a given period of time:# Existing Accounts Closed During Period / # Accounts at Beginning of PeriodThink of product churn as a hole in your boat. When you calculate the rate of churn on each of your products, it will become painfully obvious where the biggest holes are in your boat. Depending on your overall strategy, the biggest holes can be a great place to start. Once you’ve identified a product or service to begin with, you’re going to want to start communicating with people. And if you’re able to communicate over these six, distinct days after account opening, you should be able to learn what you need to do to reduce your product churn for that product.So without further ado, here are the six days of communications you need in order to begin reducing product churn:Day 1 – Account Opening SurveySending out a survey the day after account opening is probably the single most important thing you can do to start reducing churn. That’s why we’re doing it on day one of the product relationship. Surveying allows you to gain an understanding of your account opening process from the eyes of the member and catch problems early. This knowledge will ultimately help you streamline the account opening process, so this day one survey is critical.Day 2 – Account SpecificsPack everything the member needs to know about the account into this communication. And make sure that every detail is accessible. A great way to structure this communication is with an automated email that links out to key pages on your website with product details. But you can also pack everything into the communication for the member to save and reference over time.Day 14 – The Follow-UpYou should be thinking about following up two weeks into the product relationship. This can be over email or direct mail…but you just can’t beat the follow-up phone call for one big reason. The personal touch. Hearing the tone and inflection of the member’s voice on the other end of the phone as they talk through issues or needs is extremely important. Schedule a follow-up phone call and start grabbing all of that context, while further strengthening the bond between the member and their personal banker.Day 30 – What’s Next?We’re now a month into the product relationship and there are a number of “go-with” products that can and should be promoted. Be smart here. An auto loan is not necessarily a “go-with” product for a new checking account. But direct deposit, online banking, and bill pay are. Think of products that can enhance the member’s overall experience and only show them offers to products they don’t already have set up at this point in time.This is an easy level of personalization that shows you know and value each of your relationships.Day 60 – Ask for a ReferralIt never hurts to ask, and it’s a great time to ask for a referral after you’ve taken care of the member’s needs. It’s also a nice way to know where you stand with your members…getting a lot or very few referrals is telling, in and of itself.Throw an incentive for referrals into the mix and keep track of your conversion percentage over time. Similar to the survey after account opening, you can use referral percentages as a proxy to learn if you have deeper problems.Day 90 – First Cross-SellThis is the transition point into a perpetual, quarterly, or bi-annual cross-sell campaign. Keep in mind that your members are probably looking at your financial institution through a specific lens. If their primary relationship with you is through a loan, then they’re looking at you through a lending lens. Great cross-sell offers would be other lending products.However, if the member’s relationship is primarily deposit focused, like with a checking account, then other deposit products make great cross-sell offers. Feel free to mix and match your cross-sell offers throughout the year, but work to make them timely and relevant to each individual member.Start Reducing Churn TodayThese six days worth of communications over the first 90 days of the product relationship are crucial for reducing churn. We’ve built some best practice product onboarding schedules along with sample messaging that you’re free to download here.You can definitely send these communications out manually, or enlist the help of an automated communication platform to do your dirty work for you.Either way, here’s to a future with less product churn and more growth.
PreviousLos Angeles Dodgers’ Justin Turner, right, dives safely into third base under Arizona Diamondbacks third baseman Eduardo Escobar (5) on a sacrifice flyout by Enrique Hernandez in the fifth inning during a baseball game Saturday, Aug. 31, 2019, in Phoenix. (AP Photo/Rick Scuteri)Los Angeles Dodgers’ Will Smith (16) celebrates with Dino Ebel after hitting a solo home run against the Arizona Diamondbacks in the fourth inning of a baseball game, Saturday, Aug. 31, 2019, in Phoenix. (AP Photo/Rick Scuteri) SoundThe gallery will resume insecondsLos Angeles Dodgers catcher Will Smith, left, tags out Arizona Diamondbacks’ Eduardo Escobar (5) after he struck out in the seventh inning during a baseball game Saturday, Aug. 31, 2019, in Phoenix. (AP Photo/Rick Scuteri)Los Angeles Dodgers’ Jedd Gyorko hits an RBI-double against the Arizona Diamondbacks in the fourth inning of a baseball game Saturday, Aug. 31, 2019, in Phoenix. (AP Photo/Rick Scuteri)Los Angeles Dodgers’ Enrique Hernandez hits an RBI-sacrifice fly out against the Arizona Diamondbacks in the fifth inning during a baseball game Saturday, Aug. 31, 2019, in Phoenix. (AP Photo/Rick Scuteri)Arizona Diamondbacks relief pitcher Yoan Lopez throws against the Los Angeles Dodgers in the seventh inning during a baseball game Saturday, Aug. 31, 2019, in Phoenix. (AP Photo/Rick Scuteri)Los Angeles Dodgers’ Justin Turner, right, celebrates with Enrique Hernandez (14) after hitting a solo home run against the Arizona Diamondbacks in the third inning during a baseball game Saturday, Aug. 31, 2019, in Phoenix. (AP Photo/Rick Scuteri)Arizona Diamondbacks relief pitcher Kevin Ginkel throws against the Los Angeles Dodgers in the seventh inning during a baseball game Saturday, Aug. 31, 2019, in Phoenix. (AP Photo/Rick Scuteri)Los Angeles Dodgers’ Clayton Kershaw (22) is tagged out by Arizona Diamondbacks second baseman Wilmer Flores while trying to reach on a double in the third inning during a baseball game Saturday, Aug. 31, 2019, in Phoenix. (AP Photo/Rick Scuteri)Arizona Diamondbacks relief pitcher T.J. McFarland throws against the Los Angeles Dodgers in the seventh inning during a baseball game Saturday, Aug. 31, 2019, in Phoenix. (AP Photo/Rick Scuteri)Los Angeles Dodgers’ Justin Turner, right, dives safely into third base under Arizona Diamondbacks third baseman Eduardo Escobar (5) on a sacrifice flyout by Enrique Hernandez in the fifth inning during a baseball game Saturday, Aug. 31, 2019, in Phoenix. (AP Photo/Rick Scuteri)NextShow Caption1 of 10Los Angeles Dodgers’ Justin Turner, right, dives safely into third base under Arizona Diamondbacks third baseman Eduardo Escobar (5) on a sacrifice flyout by Enrique Hernandez in the fifth inning during a baseball game Saturday, Aug. 31, 2019, in Phoenix. (AP Photo/Rick Scuteri)ExpandPHOENIX — To pitch in the major leagues this year is to wear a flammable suit in a room filled with people playing with matches.Even the best pitchers get burned by home runs. Justin Verlander has given up a career-high 33 home runs this season (tied for third-most in the majors) — and might win the America League Cy Young Award.Clayton Kershaw will join Verlander in the Hall of Fame some day. Right now, he shares his longball misery. Kershaw gave up two more home runs Saturday night, part of a five-run bruising, and failed to make it through six innings for the first time in 24 starts this season as the Dodgers lost to the Arizona Diamondbacks 6-5.“Tough game,” Kershaw said. “I felt pretty good today actually. Just left a few pitches middle again and gave up some homers. The Dodgers have led 3-0 in each of these three losses. Home run by Justin Turner and Will Smith and an RBI double by Jedd Gyorko put them up going into the bottom of the fourth.Kershaw had given up just one hit in the first three innings. But he walked Nick Ahmed to start the bottom of the fourth and gave up a two-run home run to Christian Walker.It was the eighth of Walker’s 30 career home runs to come against the Dodgers — the fourth in 10 at-bats against Kershaw, tying him with Adam Dunn (in 13 at-bats) for the most career home runs off Kershaw.“He obviously sees Clayton well and has had success,” Roberts said. “But a lot of it is balls down below the zone that just don’t get there. Against a left-handed pitcher, his nitro zone is at the bottom. When you don’t get it to the dirt or you don’t get it to the edges and he puts a good swing on it, there’s some slug in there. But it’s one of those things right now up to this point, he sees him real well.”Wilmer Flores didn’t have any of that positive history against Kershaw. But he tied the game when he followed Walker’s homer with a solo shot of his own.It was the 23rd home run allowed by Kershaw this season (eighth in his past three starts), matching his career-high from 2017. Home runs have produced 61.1 percent of the runs scored against Kershaw this year (33 of 54) — well above the MLB average (45.1) but short of Verlander’s MLB-high (70.2), according to Stats LLC.“I think there’s just mistakes and it’s just unfortunate that when he does, it happens to go out of the ballpark right now,” said Roberts before acknowledging even the best pitchers in baseball are giving up home runs at a record pace.“I think that’s fair. Across the board, home runs are up. But the bottom line is if you execute and make pitches, the ball is going to stay in the ballpark more times than not. Mistakes out over or elevated certainly are more magnified these days, certainly this year in particular. It’s the same baseball everyone is using and we’ve got to make pitches.”The Dodgers regained the lead in the top of the fifth, cashing in a leadoff double by A.J. Pollock. But Kershaw couldn’t hold it — the first time in 139 regular-season starts that the left-hander received four or more runs in offensive support and the Dodgers lost.He walked the leadoff man for the second consecutive inning then gave up a one-out single to Tim Locastro. Nick Ahmed followed with a double into the left-field corner, driving in both runs to give the Diamondbacks the lead.Kershaw got out of the inning with back-to-back strikeouts but went no farther, his shortest start of the season. The five earned runs were the most he has allowed in a start this season. He hadn’t allowed more than three runs in a start since June, stringing together nine consecutive ‘quality starts’ and a 2.02 ERA in between.Eduardo Escobar burned Kenley Jansen for a solo home run in the eighth inning, Escobar’s third homer in this series. That proved to be the deciding run.“It certainly wasn’t a good pitch,” Roberts said. “I didn’t mind the pitch selection. Ahead in the count, try to go slider and he left it belt line. Escobar put a good swing on it, didn’t try to pull it. What he does really well is he puts the ball in the air and it carried the wall tonight.”The Dodgers loaded the bases with no outs against Archie Bradley in the ninth. But Walker made a sprawling stop at first base, starting a 3-6-1 double play. A run scored but Russell Martin ground out to end the game, stranding the tying run at third base.“(Bad) pitch. I just hung it,” Jansen said of the homer to Escobar. “Just gotta get better. I know it looks awful to people but I know it’s going to get better. My fastball was good today. My two-seamer was good today. I just hung a slider and … just gotta laugh about it, I guess.” “I mean, they hit mistakes and I did a good job of it. So just don’t make mistakes.”The loss was the Dodgers’ third in a row to the Diamondbacks, their longest losing streak since a four-game skid wrapped around the All-Star break (July 5-12) and only the third time all season they have had a losing streak longer than two games.“Momentum is a weird thing in baseball,” Kershaw said. “You’re only as good as your next day’s starting pitcher.”The Diamondbacks have hung 12 runs in 9 2/3 innings against two of the Dodgers’ best starting pitchers, Hyun-Jin Ryu Thursday and Kershaw Saturday.“I thought the first three innings were really good,” Dodgers manager Dave Roberts said of Kershaw. “He commanded the ball. I just think that fourth inning things kind of went sideways. … They took some good swings. There were some misses over the big part of the plate and unfortunately we couldn’t limit damage tonight.” Newsroom GuidelinesNews TipsContact UsReport an Error
During our panel on Black male fatherhood in New York City last week, I spoke with several NBA players, an NFL player and NBA Player’s Association Executive Director Billy Hunter about the culture of Black male athletes. One of the things that has consistently concerned me is the culture of self-destructive behavior which seems to walk hand-in-hand with being a Black male athlete. Popping bottles at the club, “getting it in” with random women and putting yourself into one horrible situation after another has become almost a requirement for young men trying to fit into this culture.Let me be one of the first to publicly say, “This sh*t is stupid.” There’s no point in being polite about this conversation, since people are dying because we refuse to speak up.The common factors in both the Belcher murder-suicide and the death of Jerry Brown are that a) they both occurred on the weekend, b) they both involved excessive amounts of alcohol and c) they were probably leaving “da club” or some other social gathering when their lives came to an end. As a result, one Black man is in prison, two Black men are dead, one Black woman is also dead and at least two Black babies are going to grow up without their fathers.We owe it to our young men to speak candidly about the dangers of excessive alcohol consumption and teach them the value of critical thinking when it comes to avoiding the many creative ways to destroy your life and the lives of those you care about. Right before his death, Jerry Brown was openly questioning the value of “the fast life” on his Facebook page, wondering if this life is conducive to his being a good father and husband one day.I would have loved to sit down with this brother to say, “No man, it’s not. Your daughter, girlfriend, and mother all need you to be the best man you can be. I don’t care what you’re hearing on the radio every morning, but nothing good has ever been accomplished by an entire segment of the population that spends all of its time getting high and drunk every other day. Brother, you are better than that.”One of the reasons I respect former New York Giant David Tyree is that he speaks openly about how alcoholism put him in a jail cell just a few years ago. During our panel in Harlem, Tyree shared his experience as a cautionary tale for young men who don’t understand the value of thinking outside the slave box. We may no longer be physically enslaved, but many of us are psychologically enslaved by media that presents imagery of black men as animal-like creatures with no productive direction. Another panelist, former Washington Wizards player Etan Thomas, said it best when he said that, “They do these things because they are afraid of us and what might happen if we were to realize our truest potential.”Now, because no one, to my knowledge, had a candid, honest conversation with Jerry Brown about the dangers of “the fast life,” he died before having the chance to figure out that this life just isn’t worth it. There are more productive and fulfilling things to do on a Friday night than to sit around popping bottles at the club. We must share this message with our young men EVERY CHANCE WE GET.Additionally, we must rethink the culture surrounding many young Black men who define themselves as nothing but dumb jocks. We must empower them to use their platforms, wealth and opportunity to do great things and not to transform themselves into victims of an oppressive partnership. Black male athletes are among the strongest, fastest, most intelligent and most courageous warriors in the entire Black community. They must not be allowed to be transformed into sad little sheep.(Dr. Boyce Watkins is a professor at Syracuse University and author of the book, “Black American Money.”) DR. BOYCE WATKINS by Dr. Boyce WatkinsFor New Pittsburgh Courier (YourBlackWorld.com)—Dallas Cowboys defensive lineman Josh Brent has been charged with intoxication manslaughter after he was involved in an accident this weekend that killed his teammate, Jerry Brown. This is the second tragedy that has hit the NFL in recent days. Most of us know about the death of Jovan Belcher of the Kansas City Chiefs, who killed his girlfriend and himself, also on a weekend rampage.